Zen Windows was incredibly responsive from the first time I contacted them all of the way through and after the project. Mak provided me with a quote within minutes of contacting him and worked with me on the different options available for different windows. He could not have been more helpful.
Zen came to measure within the week, and the windows were ordered and arrived within 4 weeks.
Dave was our installer and he did a wonderful job. Removing the old windows, installing the new, and beautifully finishing the outside framing of the windows. He was quick, clean, and professional.
The whole process from quote to installation was quick and easy, we couldn't be happier with the result. We will definitely use Zen for any future window replacements.
We used Zen Windows to replace all the windows in our home. Everything about the process went smoothly. Mak is extremely responsive, and answered all my questions in a timely manner. The day of service, the workers arrived right on time and were courteous and friendly. We are happy with the quality of our windows, the service, and the price. Would absolutely use them again and highly recommend Zen Windows!
Initially Mak was very easy to work with on the project. The estimate that he gave was fair and the quality of the door that he chose was excellent. The follow up e-mails and scheduling were a breeze. The crew arrived exactly on time. They were extremely least and professional. The work was completed in a timely manner and the would not leave until it was perfect and I was happy with the job. The cleaned up after and left the room and the outside in perfect order. I would highly recommend the company.
This company does not come out with windows and give you a hard sell like so many. You are emailed a brochure and choose from that. Mak answers any questions that you may have. The installer comes out to measure, and all windows are custom made. Once the windows are in, they will be installed within a few days. We noticed a difference immediately. We had not yet turned the heat on, and our room was 5 degrees warmer than it had been previously in the early morning. There was an issue with one window. Once the caulking dried, and I cleaned them, inside and out, I noticed that it didn't move smoothly and seemed not to be closing properly. Mac had Dave come out the following day to resolve this issue. We couldn't be happier with the windows. I would absolutely use this company again.
The following details are noted:
- A price quote is provided by ZEN over the phone-to get the ball rolling. The quote stood up over time with no hidden extras tacked on during follow through to completion.
- Their easy to follow procedure for installation is simple and direct. Maybe 4 or 5 weeks to cover the plan once a contract is done. There are no annoying window SALESMEN to show up at your home to spend 3 hours offering a "today only" special discount if you sign up right away. What a relief!! MAK SATO of ZEN is available to visit to provide an honest and complete demo via product samples. No hype, no pressure, no BS. I thoroughly enjoyed working with him over this time. MAK is a good guy and I highly recommend dealing with him.
- The window pricing was outstanding for the incredible quality of the window/installation package we received. The installers were highly skilled and professional, too.
I've been through one winter now and I can report 2 thumbs up for the actual window performance--no outside air drafts in particular--even on very windy days.
Several years before, I purchased fiberglass windows from a recognized NAME BRAND WINDOW COMPANY at a cost about 30% higher than ZEN. Flat out, the wintertime air leakage reflects a much, much poorer quality choice than the ZEN. Installation was also so-so. WE WERE NOT AT ALL HAPPY. The ZEN OPTION IS AND REMAINS WAY BETTER!! The lesson here is pretty obvious.
Finally, we will be buying additional windows from MAK in 2016. That speaks for itself!!
ZEN Windows measured, fabricated and installed 6 replacement windows at my home in Philadelphia. These windows were the Soft lite, triple pane/double hung windows, which is one of their regular product offerings. The experience was hassle free from start to finish and we wholeheartedly recommend ZEN to other homeowners as a terrific supplier with top quality products. I am sure you won't be disappointed.
Mak from Zen responded to my emails right away and he and the installer were both very good communicators. Dave, the installer, was pleasant and cleaned up after the job really well.
It was a wonderful experience all around! Mak came over to measure, because I was not comfortable doing it myself, and i also wanted to understand the range of options possible and get ideas. He cleverly suggested a style I hadn't considered, and he was absolutely right--it was far superior to my original ideas--and happened to be cheaper. The work crew was large and efficient and tidy. The windows are beautiful. I am so glad I finally did it.
Provide precise quotes quickly, very responsive. Detailed everything that was needed and completed the job timely and on quote.
We were very happy about every aspect of our experience with Zen Windows. Owner Mak Sato provided on the phone, in person, and digitally all the information we needed to make good product choices. We had a quote within minutes of our initial phone conversation. Installation happened within the timeframe of Mak's original estimate. Installer Dave and his team's installation work was quick, clean up was thorough. Everything looked and worked great. We highly recommend Zen.
I called the company and spoke to Mak. He asked for the measurement of my windows. I felt uncomfortable providing the measurements and asked if he could come over to measure the windows. He said that would be no problem.
He bought over samples of the windows/frames. He described the materials that would be used, its effectiveness, and the process of the installation. He answered all of my questions to my satisfaction. Mak told me that that the windows would be in between 3-4 weeks. There was no down payment at all! Payment was made after the work was completed.
Three weeks later, my windows. The installers were Dave and Jason - great guys. They were friendly, approachable and very professional. They took the time to explain the process and answered all my questions. I was very impressed that he asked to view the window before completing the process.
I had a wonderful experience with Zen Windows from the beginning to the end.
The service we received from Zen windows was superb!! From the initial consultation with Mak to the installation of the windows with Dave and his team; everything ran smoothly. Customer service was spot on. The owner, as well as the installation team were very personable and a pleasure to work with. They did a great job on the windows. We have already recommended them to a friend who will be moving into a new home this year.
The Zen Windows team is amazing. We searched everywhere for a decent window replacement without outrageous cost and Mak and his team were the only ones who offered incredible professional service at a reasonable cost. The entire process from the inspection through the installation and afterwards was painless, professional, and extremely pleasant. I would HIGHLY recommend Zen windows for your window needs. Very professional, very honest, rare to find!
Zen Windows removed existing patio sliding doors and replaced with new doors. Rotted trim was replaced as well.
I called Zen Windows and spoke to Mak Sato. He was very professional. He asked me to send him the measurements and pictures, if possible. I did both immediately and had a quote the same day. He sent product and company information via email. This was very helpful in making my decision. I was hoping to have the installation done prior to an event less than three weeks away. He did not guarantee this in any way. I thought this was fair and honest. I placed the door order the following business day and much to my delight the door came in and the installation was completed earlier than expected. I am very happy with the quality of the door, the look, the professionalism of the installers, and the level of customer service I received. I will refer Zen to friends and would certainly hire again.
The entire process went extremely smooth. Mak patiently entertained several days of questions and after I agreed he personally came out to measure for the replacement windows. The new windows arrived and in less than 3 weeks and the installation was scheduled for a few days later. The installers were very knowledgeable and friendly and did a fantastic job. Surprisingly the entire job took a single afternoon. These windows are actually made by Soft-Lite and are very high quality. It's been almost 2 months since they were installed and we are extremely happy we chose Zen. His price was lower than all the competitors for the same windows, and he was able to get them installed in less than half the time I was quoted by other window companies. I've had several large jobs done on my house over the years and this was by far the best experience out of all of them.
Great company, great prices, great customer service!!!!
Excellent service and windows. The Owner, Mak, works closely with the customer and details all options to find the correct solution for you - very professional. The installation team is clean and does a great job. I will definitely hire Zen Windows again.
I had a wall a/c unit replaced with a new window. Mak, the owner was great, very prompt and always called about the smallest details. The installers did a great job, very polite and clean. When the installers were placing the trim around my window, they ran into a problem with width for colonial trim, but they asked for my input and we came up with a solution together that I am very happy with. The whole process also took less than a month from initial call to install! Price was similar to other window companies that I spoke with.
Excellent service. I have used Zen Windows twice now - last time they replaced all the upstairs Windows and this time some downstairs Windows. Both times friendly but professional service. On time. Work cleanly and thoroughly. Recommend 100%.
Amazing experience. Super friendly owner. Felt like they actually cared about me and the outcome of the project. Everything and more as promised. Forget other window companies - they aren't worth it and they'll waste your time. Zen all the way!
My 10 windows were just installed and I hope this review expresses my sincere appreciation for the outstanding work that was done. From start to finish Mak, Dave, Tony, Matt and Dave were an amazing team of professionals that not only want to complete a superior job but also take pride in their profession. Because i live in a condo community, I needed more information from Mak than just providing a quote. Mak provided all the appropriate information I needed, thereby making the process from quote to installation seamless. Dave and his crew paid attention to every detail during the installation and clean up. I'm looking forward to a warm and bright winter. Thank you guys!
Had a great experience with Zen Windows, right from getting a quote, to measurements to the installation. Mak was extremely professional and provided quotes for different options within minutes. Installation was a breeze - extremely friendly, polite and very professional. Replaced 17 windows at my property. Will be using Zen again for my property in NJ, and would highly recommend Zen windows for window installation projects.
Mak, Rory, and the entire team were great! The process was easy from the estimate through the installation. They were even able to replace our custom bow window that other companies said they couldn’t do. They were very responsive throughout the whole process, and we would absolutely recommend them to anyone looking for new windows.
With a new baby on the way, I needed high quality windows to replace existing older windows that did not perform well. To my surprise, I was able to get a quote over the phone with Mak within 15 minutes! He also did not require a deposit for the job! Having multiple rental properties, I have dealt with many contractors around Philadelphia, and this is unheard of practice. This was my first time not making a deposit on custom ordering. After a few weeks, the windows were made and installed by Mak's professional crew. He also showed up after the installation to confirm the quality of installation. The combination of responsive communication, top level professionalism, and high quality product and installation makes Zen Windows worth a call. I only have a handful of contractors that I recommend to my family member and friends, and Mak makes the list!
Replaced 16 old windows with triple pane windows, replaced rotten wood in openings, built sills and inside trim/frames, capped outside trim with aluminum in custom color, covered old Tudor trim above windows with same trim, hauled away trash.
Arrived on time, very professional and helpful, finish carpentry was excellent, work was done efficiently but without sacrificing quality...everything looks great and the windows help enormously with keeping the house at an even temperature. Our front bedroom, which faces north, had been really cold and drafty (old windows were terrible) and now it's drastically improved. They spent as much time as they needed to do the job right. They even came out on a Sunday to finish the capping so everything would be done before Thanksgiving. Company owner is terrific, very empathetic and always returns calls/emails quickly...no hard sell, which I really appreciate, after I sat through many long sales pitches from other companies. They do whatever it takes to make the customer happy.
Very easy to work with. Provided me a quote an 3 weeks later I had my windows installed and priced as promised. I would highly recommend them if your considering replacing your windows.
The experience was excellent. From Mak's responsiveness throughout the entire process to Dave's measurement and installation, I couldn't have asked for more. They were informative, honest, efficient, and friendly. They really want to ensure their customers are happy and they have succeeded. I would absolutely recommend to family and friends.
Quick w/ estimate. Updates on status of order. Were able to do it on a Saturday morning. Scheduled for 8 AM and showed up ready to go at 7:45. Pleasant and professional. done by 9 AM. we have dogs and they excercised great care not to let them get out when moving the windows and equipment into and out of our home. good clean up after service. follow up call to insure satisfaction w/ the work.
We had 8 windows changed in our house. Mak and Dave, who came to measure the windows and supervised the installation, were incredibly professional. My impression is that the company is pretty small but well organized and the employees know to do their job. All windows were installed in one day with great efficiency. The house looked clean, as if no work had been done that day. We are happy with the windows, which look nice and we already notice a difference with the heating of the house. Windows were not the cheapest but in the end we were very happy with this company. I would definitely use it again and would recommend it to friends.
A most impressive aspect of this company is the excellent communication of Mak, who follows up every single aspect of the contract. He came by to see how things were going on the day of installation, and called back the day after and once more to see if everything was fine with the new windows. Overall a very positive experience!
Zen Windows is a very professional organization with a terrific sense of customer service. Everyone at the company was a pleasure to deal with. Mak came to take a look at our house and take measurements. When I asked about replacing some custom wood windows, he was very professional and indicated that his windows would likely not work for that purpose. I appreciate when contractors are honest about what they can and can't do for the benefit of the customer.
When we decided to go with Zen Windows, the process went as smoothly as it could go. Mak set up the installation date 3 weeks after we ordered the windows. His team -- Dave and Brian -- arrived on time and were very courteous and friendly. They got to work quickly and offered suggestions on capping the windows.
The team also made a last minute adjustment to the look of the side by side windows to make it fit with the look of the house and my requests. There were an incredibly accommodating team and a pleasure to have at my house for 2 days. The windows look fantastic.
We were very happy we chose Zen Windows. I would absolutely recommend them.
Mak was a pleasure to work with, low key, pleasant and professional. My wife and I changed our minds concerning the types of windows we wanted multiple times but Mak was always understanding and quick to reply. He itemized all the work and there were no slip-ups the day of install.
Mak Sato and his associates returned my email even though it was sent late on a Friday night. He was very responsive and considerate during this whole process. He gave me a general quote over through the email and then came out personally to measure my door. The price of the door and installation was the best of 5 businesses that I checked. When informed that I lived in a housing association he was able to provide me with an alternative door that would meet by HOA rules. His men were professional, on time, and considerate. The door looks GREAT, works GREAT, and has some wonderful security features that I was not aware came with the door. His installer took the time to explain all of these features and how the door worked prior to leaving. They cleaned up their mess and took the old door with them. Plan to use him for my next patio door installation sometime next year. Overall, great customer service and professionalism (something you don't see nowadays but should). A++++++
My experience with Zen Windows was incredibly positive! Mak was incredibly responsive during the entire process. I originally contacted him after seeing a deal on Angie's list, and we agreed to a price per window after only a few minutes on the phone. From there on out, communication was mainly through e-mail as that was what was best for me, and he was incredibly responsive, often responding to e-mails well beyond close of business and well before most people are at work. I made an appointment with his installer, Dave, who was early when he came to measure the windows. Windows took about two weeks to build and ship, after which we scheduled a date for installation. Dave showed up a few minutes early for the installation appointment with his crew, plus a few extra hired hands; a total of nine guys to install over 20 windows. The entire project, including clean-up, started around 7 AM and finished roughly at 3 PM, and while that is incredibly fast, the quality of the installation was top notch!
The triple-pane windows are incredibly efficient, quiet, and basically everything they claim in their youtube video (yes, they have a youtube video for each of their window lines). Colleagues at work were complaining during the recent dip in temperature outside of their homes being cold and needing to run their heater, while we had yet to turn ours on because the temp inside the house barely dipped. The price was also incredible, to the point where we had originally planned to replace only a handful of windows, but ended up replacing every window in the house because we knew we'd never see a price like that again.
This really was one of those situations where everything sounds too good to be true, but turns out to actually be true. Both Mak and Dave are top-notch and professional every step of the way, and the entire experience was fantastic!
Working with Zen Windows couldn't have been any easier. From the initial quote to the final completion, everything was as smooth as possible. The windows arrived quickly after we ordered them. We set a date to install the windows and the team arrived on schedule. The team was friendly, but more importantly, they knew what they were doing! The process to install 13 large windows was done in a day. The windows look great and they work much better than the old drafty wood based windows that were there. Communication was great throughout the process. We couldn't have asked for a better experience. I highly recommend Zen Windows for anyone looking to upgrade.
Great experience--- from receiving the online quote within 30 minutes--- to Rory accommodating my schedule to meet me at lunchtime to do measurements (took about 8 minutes)--- to the morning of installation! Again, accommodating my schedule, they agreed to come on a Saturday morning. It was one of those 95 degree, 95 percent humidity days in July 2016. They arrived early! Rory and his associate were here for about 4 1/2 hours and they were done! They worked so hard and never stopped moving. Clean-up was meticulous. Mac came by to be sure all was well. Windows are beautiful!
Zen window and door removed a 8' sliding glass door and replaced it with a new energy efficient door. The replacement door was special ordered and was in stock within couple of weeks. The door was installed less than a week later. The installation was done by Zen’s own install team and was professionally done!
I would definitely recommend this company!!
This was my first time buying replacement windows and I had a great experience with Mak from Zen Windows. He made the process so easy and I ended up with exactly what I wanted. There was no pressure and no sales pitch and the windows look great. Some of the latches on the windows had a few scratches (from shipping) and Mak came out over a holiday weekend to replace them. He genuinely cares about providing great service and making the customer happy. I am so glad I ended up going with Zen! Highly recommend.
The whole process was the best I ever had dealing with a contractor, from the start Mak Sato was very professional and with absolutely No pressure actually restoring my faith in dealing with a contractor. The estimate was fast in fact all of my phone calls and emails had been answered in record time. The HOA requested Documents and sizes and Mak emailed them to me within a day making the process run smoothly. Mak's installers arrived on time and went right to work setting up tarps and keeping the mess to a minimum They worked steady with attention to detail. Thank you Dave,Tony,Ray and John!!!!! Zen windows has my full Recommendation as an A+ Replacement Window installer.
Zen did an excellent job replacing and capping 10 windows at my home. The crew came in at 8:30 am and finished in the early afternoon. Great looking windows and cleanup afterwards was impeccable. Mr Sato stopped by to check on the progress as well. Very nice people to work with. I will have them come over for other jobs this summer.
We've done quite a few repairs and updates on our home since moving to Philly. Zen Windows has by far provided the best service: friendly, reliable, and professional--as well as high quality work!
I contacted Zen for a quote to replace the windows on our rental home. Almost immediately I was contacted by the owner Mac to get more details about the project. Once I provided him with details and rough measurements I was given a quote. The quote was fair and reasonable and slightly lower than the other quotes I had received. I worked with Dave to get official measurements and order the windows. They came in faster than promised and installation was scheduled right away. Dave was wonderful to work with, he was friendly and pleasant and very informative about the process and what he was doing. He was meticulous in his work and got the job done efficiently and left no mess. The entire process was seamless. There were no surprises, no hidden costs, no extras or upselling. The windows look great, they are exactly as promised, they were installed more quickly than I expected and the price was fair and competitive. Other contractors working on the house have even commented on what a good job Dave and Zen did on the windows. I highly recommend them and will be using them for our next window project.
Great company, the windows came out beautiful. My family is more than happy with there work. The guys were friendly and professional. I recommend Zen windows to everybody!!!
Zen Windows was great! Competitive pricing, great communication, and expert professional instillation. As a first time homeowner, Zen Windows is exactly how I imagined purchasing windows and I was delighted to interact with Mak and his team after being disgusted by the way other window companies were trying to sell me. Zen Windows' online process is a very non-invasive, nontraditional salesman type of business model, which is a huge relief as a lot of other companies use high pressure sales tactics. After getting several other estimates from a mix of companies Zen Windows was right in the middle of 3 well rated companies and after level setting with Mak, to ensure we were comparing apples to apples, my wife and I felt really comfortable contracting with them.
I was able to look through all the window and door options online and Mak even dropped off some pamphlets as well. They were able to accommodate to my schedule for the instillation dates and after the two days of instillation, everything was perfect. Out with the old original windows (40+ years old) and in with the new pristine, well insulated windows. They pulled one
of my existing windows and install a 5' sliding glass door, which makes a great deal of difference in brightening up my home. The crew that did the instillation (Dave and Brian) were professional, hard working, and easy going guys. Exactly the type of contractors I want to bring into my home. Dave even stayed late the one day as I ran to get my kids and to swap out some door parts from Home Depot (as they failed to include all the parts in the box for the door).
All in all this was the best experience I could have hoped for and would certainly recommend Zen Windows to anyone and everyone. Especially if you are looking for a more relaxed way to buying windows than those high pressure sales companies. A lot of our interaction was through email and phone calls and as a busy family, my wife and I really appreciated this style. I would like to add something else I noticed, Mak never once asked who the competition was and never tried to bad mouth or "shed light" on any of the local companies. Which I cannot say the same about any of the other companies I received estimates from. If I ever need windows on this house or my next Zen Windows will be my first call.
Mak is extremely responsive and offers multiple ways to contact him - phone, email, text, Angie’s List! With all those ways he never missed a beat. I enjoyed that I could just send him pictures via text and he sent me an estimate. The windows look great compared with the junk we previously had. The windows look great inside and outside! They used spray foam, molding and then caulk. On the outside they made a j channel to divert the water. The guys who did the job were very willing to answer my extensive number of questions, as was Mak.
They took the old windows and took all the trash with them. They kindly endured my attempt at coffee (it was snowing when they put in the windows). We will definitely use them again when we get more windows replaced!
It has been a two-year process researching contractors and window types. We wanted a high mark window and the Soft-Lite triple pane that we received was highly rated!
After getting several quotes, I chose Zen because of their very reasonable price. My quote was put together quickly, the service was great (their installer had years of experience doing windows). Everything was on-time and very well done. I am 100% happy with the work done by Zen and their professionalism & would use them again!
In a very few words, extraordinarily well. From start to finish the experience with Mak and Zen Windows was better that I could have expected. First and foremost I spent a great deal of time researching windows and window replacement. I received 2 quotes for name-brand windows. One of the two seemed reasonable for the cost of the windows while the labor cost seemed outrageous. The second from a different provider for the same product and quantity was 20% higher than the first quote, from a big box store. The "big box store" installer showed up and didn't even go through our house to check my measurements. He may be good at what he does but he could have fooled me from that experience. The second bidder called to say he can't make the appointment but said to expect his price to be about 20% higher than the other quote.
I found Mak and Zen Windows on Angie's List. I researched the brand to no end. I contacted Mak on line, provided window count and measurements, and heard back from him, with an estimate, within minutes. We made an appointment for him to come to our house with samples. He arrived on scheduled and showed us his products. I could immediately tell these were high quality windows, which confirmed what I learned through research. We agreed to proceed. A week later, at our convenience, his installer Rory, came to the house to review the whole project and measure all of the 25 windows that were to be replaced. The estimate held to the penny and we proceeded with an order.
Within 4 weeks the windows along with Rory and his team of installers arrived. They started promptly and completed all the work within an hour of Rory's expected finish team. Every member of the team, 7 of them, were pleasant, polite, and very skilled at their jobs. Our house was left as clean as they found it, inside and out. Mak was on site too and made sure that we were pleased every step of the way. There were a couple of small issues that needed follow and Mak was right on top of them. Since the installation of the windows we have had a few warm days, cold days, and very windy days. The windows, Zen Lotus Triple Pane, have made a huge difference. The house feels totally different. No drafts and much more quieter from outside noise. The house feels like it's properly sealed now. In the end we got the high quality windows we wanted, a pleasurable installation experience, and all at a cost that was MANY thousands of dollars below what others quoted. I highly recommend Mak and Zen Windows.
After researching different companies to replace two windows that were not standard sized. We chose Zen Windows who had the type of product I wanted and the price was right. The experience with Zen was great and went smoothly as they described in their ads. I placed a call to the owner, described what I wanted, I got a quote over the phone and then scheduled Dave the installer to come and take measurements. Soon after, I was informed when the item will be order and an approximate date they would receive it. Once we got past when the windows would be installed, the project continued smoothly. The guys showed up at the time they stated and installed the windows without any issues. They cleaned up after themselves and payment was promptly made upon completion. The best part was no payment until services were completed to satisfaction.
Great job! The window is perfect and Rory did a great job putting it in. Mak was very helpful and answered all my questions about window types and timeline. Well worth the price.
They arrived a few minutes early, brought in their tools and the windows and got straight to work. It was a bitterly cold day, and they were quick, efficient and thorough. I live in an old South Philly rowhouse, so there were some problems getting to a few of the windows and some others were out of plumb. They were very careful to adjust each window so it fit snugly and securely. Two weeks ago my bedroom was so cold I was sleeping in the guest room, now it is warm. There are no sales people who come out to the house. I contacted them through Angie's List, a catalog was sent out immediately and there are YouTube videos that describe in detail each one of their window styles. Once I decided to purchase the replacement windows from them, an appointment was set up and Dave came out to measure each frame. There was no deposit - you pay when the work is completed to your satisfaction. Mak the owner called me later to see how everything went and emailed a week later to make sure I wa satisfied with the work. Dave saved me some money by not replacing the capping; he said it was in good shape and there was no need for that work to be done. He called in to report this so the cost could be deducted from my bill. It was a very pleasant experience all around and I highly recommend them.
Super professional, prompt and financially reasonable. As close to "set it and forget it" as you can probably get when one is shopping for windows. Mak, the owner, is super polite appreciative. We've still got some more windows to replace and will definitely give Zen a call.
After narrowing our options for window replacement to two companies, we decided we didn't like either--for reasons that included the pushy sales strategy of each, a lack of responsiveness on important issues for us, and messing around with the numbers in a way that seems a little questionable.
We scrambled and found Zen Windows on Angie's. Mak answered the phone even as he was settling in on his first day of vacation. I sent him my own measurements and he gave me a quick ballpark price before sending Dave out to measure. After a final quote and a look at the materials, we were sold that Zen was our choice.
The install was done by Dave and John, a rock star team who had the largest window ripped out within 10 minutes of pulling into our driveway.
They worked quick, relatively quiet, and left little mess...and our new windows have transformed our house.
Great job all around!
I had 3 slider windows and a patio door replaced and it was a great experience. I was skeptical of the accuracy of an estimate when no one came out to the house, but the process worked. I filled out a form on the website to request an estimate, and Mak called to get some information about measurement and type of windows, and then emailed a quote. Mak was very reachable by email for all of my questions, including getting contractor insurance certifications for my condo. They quoted me a price, and once I committed they sent an installer out to take measurements. Installer added ~$100 to the project because a special trim was needed for my patio door, but that was the only change from the initial estimate. The installation went smoothly and I LOVE how the new windows and door look. I selected the Zen Nirvana, and an Alside patio door. The day of installation, I observed a tiny crack in one of the panes and reported it to the installation team, who started the process to get the pane replaced. About 3 weeks later, Mak came to the house and swapped the cracked pane out for a new one. Very easy and efficient. The installation was done in August and it is now January. The house is significantly less drafty this winter. I was very impressed with Zen Philly and the streamlined estimate process, and highly recommend them.
Mak and his crew did a great job in the replacement of our 16 windows. It took less than 30 days from the time we placed our order. It took only a day to remove the old windows and replace with the new windows. The quoting process was even easier. I just recommended Zen Windows and Mak to my neighbor.
I was VERY pleased with both the service I received and the actual product. Everyone at Zen Windows was very professional, from Denise whom I first spoke with and from whom I ordered the windows to John the installer to Mak who reached out to me after the installation to ensure I was satisfied. Dave, my primary contact throughout this process, was especially amazing. Very personable, thorough and accommodating - an absolute pleasure to work with. When he came to measure for the windows, we noticed some small open holes from the basement to the outside (perfect for crickets and the like). We had a good laugh about him not letting me use my can of spray foam to go on my own amateur campaign to seal everything up. Instead, he ensured that his team took care of that for me in a professional manner. This was not a necessary part of the window installation but one of those little "extras" that makes this company stand out. And the windows look amazing! I would definitely use this company again.